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FAQ

Payment:

Taiwan: MasterCard/ VISA/ Union Pay/ JCB/ ATM

Rest of the world: MasterCard/ VISA/ Union Pay/ JCB


Do you ship to oversea?

Yes, we do, please check our “standard delivery” for shipping cost, if your destination is not in the list, please contact our customer service for more information.

International orders may incur custom duties or local taxes and the customer is responsible for duties incurred upon delivery.


Is it safe to use credit card online?

Yes. All of your information is transmitted using SSL encryption (Secure Sockets Layer), which means that the information is passed through a secure connection.

Our payment agent processes your card details according to the PCI DSS international security standard, ensuring a very high level of data security.


Why it is still showing “Not pay yet”on the order when I already make the ATM transfer?

We need to check the transfer by our stuff, so please allow us 1-2 days to complete the process.